Need help with RunZone 0.97.1? Start with Help and FAQ. If those do not cover your question, reach out directly and we will get back to you.
Start with Help
The Help area covers app walkthroughs and diagnostics. The FAQ covers device support, workout modes, heart-rate zones, subscriptions, and data handling.
Start RunZone your way
Free can record outdoor Run on iPhone. Premium adds Walking and Hiking on iPhone. Every new Apple Watch workout start requires Premium.
1. iPhone to Watch (recommended, Premium): Configure the workout in the iPhone Workout tab and Hold to Start on iPhone. RunZone opens the Watch app with the selected setup ready; review it, then confirm on Apple Watch.
2. Watch complication (Premium start): Add the RunZone complication to a supported Watch face, tap it to open the app, then review the setup and confirm on Watch.
3. Apple Watch Ultra Action Button (Premium start): Open Settings › Action Button › Workout, choose RunZone and a workout mode, then press the orange Action Button and confirm on Watch. Press it again during an active or paused workout to pause or resume. See Apple's Action Button guide for general setup details.
Report a bug
Open the iPhone app, go to Settings › Support & About › Diagnostic Logs, pick the most recent relevant log, and share it with us at support@runzone.app along with a short description of what you saw. Watch logs transfer over WatchConnectivity, so allow a moment for them to appear.
Feature requests
We read every email. Tell us what would make your training better.
Subscriptions
For billing, refunds, or subscription changes, Apple handles this directly from Settings › Apple ID › Subscriptions on your iPhone.