RunZone
Help

RunZone beta help.

Last updated August 2026

RunZone is currently available to invited TestFlight beta testers. Follow the steps below or contact support@runzone.app when you need support.

Beta questions

The FAQ covers beta availability, high-level privacy, and how to get help. For a question about a current beta feature, email support@runzone.app.

Send diagnostic logs

In RunZone, open Settings > Support & About > Diagnostic Logs, select the newest relevant logs, and wait for preparation to finish. Tap Email Support Package to open the native mail composer with one ZIP archive attached and support@runzone.app prefilled. If mail is unavailable, tap Share Support Package to open the unrestricted system share sheet.

Include what happened, the approximate time, and the steps that led to the issue. RunZone prepares a sanitized export by default.