RunZone
Help

RunZone beta help.

Last updated July 2026

RunZone is currently available to invited TestFlight beta testers. Use the FAQ for common questions or send diagnostics from the app when you need support.

Common questions

Start with the FAQ for device support, privacy, workout tracking, subscriptions, and Apple Watch setup.

Send diagnostic logs

In RunZone, open Settings > Support & About > Diagnostic Logs, select the newest relevant logs, and wait for preparation to finish. Tap Email Support to create one ZIP archive and open the system share sheet, then choose an installed email app. If your email app does not carry over the subject or recipient, address the message to support@runzone.app. Use Share Logs when you need another compatible sharing option.

Include what happened, the approximate time, and the steps that led to the issue. RunZone prepares a sanitized export by default.